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FAQs

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  • How do I open files in ODF format (e.g., odt and ods)?
    • The files may be opened using ODF open software LibreOffice.

      To download LibreOffice, please click on the following URL:
      https://zh-tw.libreoffice.org/download/libreoffice-still/ (New window)

      Note: Windows users may open files in ODF format using MS Office 2007 or above. However, errors will occur for some symbols and calculation formulas.
  • Can I freely use the images that appear on the National Palace Museum website?
    • If you would like to use images that appear on the National Palace Museum website for academic, research, educational, publication, video broadcasting, or commercial purposes, or for any other public function, such as participating in inter-school website design competitions (whether for profit or not), you should first receive permission and/or purchase images for such from the National Palace Museum before actually using them. When using any such images, you must also clearly indicate their source and identify them with the following label: "Collection of the National Palace Museum". First consult the "NPM Image Authorization Information Management and Fees Standards", and if you have any further questions about the uses of image authorization, please refer to "National Palace Museum Artifacts Images and Publication Licensing Instructions". Thank you.
  • Why do I have difficulty browsing some thematic web pages on the Museum website?
    • You might need to download some software to make your browsing more convenient. For example, if you need Quicktime, the download address for this software is http://www.apple.com/quicktime/download/. After you choose your operating system, click on the FREE DOWNLOAD NOW button to download. After installation, your browsing experience of certain images should improve.
  • Why can't I see the upper image on the Museum homepage?
    • Some parts of the Museum website were created used Flash plug-in software. You will need to update your Flash Player to version 8.0 or download it for normal viewing. The download website is:
      http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash.
  • Why doesn't the NPM servers send my e-card to the recipient's mailbox right away?
    • In consideration of the overall efficiency of the NPM website, e-cards are sent by the servers at regular intervals via batch mailing. For this reason, there may be a delay of up to several hours between the time you click to send the e-card and the actual time it is sent out by the server and thereafter received by the recipient.
  • Where can I view NPM image ads and film shorts?
    • Please click on "Downloads" in the lower right corner of the NPM homepage, scroll to select "Movies", click OK, and then click to download the film short version you wish to view.
  • Is there search system for the NPM collection on the NPM website? Do I need to apply for an account?
    • You can go to the “National Palace Museum National Digital Archives Program” website (http://tech2.npm.gov.tw/da/), choose the version you wish to browse, and then click on “A Digital Treasure House,” where you can use the various databank systems currently available. At present, only the “Ch’ing Palace Memorials and Grand Council Archived Memorials” and “Genealogy Records Text Database” require application for an account, while the other databanks are open to the public for general search.
  • Does the NPM offer any educational multimedia films concerning artifacts in the official website to let the public browse and learn?
    • "NPM e-Learning" contributes many kinds of programs to let the public engage in online learning. People are welcome to visit the section of "Learning" in the official website of the museum.

      Website address: http://www.npm.gov.tw/elearning/en/index.htm
  • What do I do if I forgot my account name or password?
    • Click on "Forget password?" to initiate an inquiry. Then all you need to do is enter the e-mail account you used when filling in the registration information to become a Member, and our servers will automatically send you the account name and password to that e-mail account, where you can retrieve the information you need.
  • I am already a NPM e-Newsletter Member. How do I become a NPM Web Member, too?
    • Please use your NPM e-Newsletter account (the e-mail account you use to receive the NPM e-Newsletter), then click on and enter into the "Web Member Center". After you fill in the information for membership and reply to the confirmation e-mail, you will have been upgraded to become a NPM Web Member free of charge. If you have forgotten your NPM e-Newsletter Member password, please initiate an inquiry by clicking on ""Forget password?" Thank you.
  • Are the services provided to NPM Web Members free?
    • Yes, the National Palace Museum supports providing services to the public on an as equitable basis as possible, so all the NPM Web Member services are free of charge.
  • When I try to register, I get a message saying that the e-mail I entered is already in use. Why is this so and what do I do?
    • In the application process to become a NPM Web Member, there is only one e-mail account that can be used for each individual. If you receive a message saying that your e-mail is already in use, perhaps you have already used this e-mail account to apply for NPM e-Newsletter membership or previously applied to become a NPM Web Member. If this is case, please go to your NPM e-Newsletter account (the e-mail account you use to receive the NPM e-Newsletter) or your NPM Web Member account. If you have forgotten your account name or password, please click on "Forget password?" to initiate an inquiry. Thank you.
  • I haven't received my confirmation e-mail of registration to become a NPM Web Member. What should I do?
    • Please send an e-mail to us for service at service01@npm.gov.tw. After we have received your e-mail, we will help to try and resolve the problem as quickly as possible.
  • How to Contact Us ?
    • The National Palace Museum welcomes inquiries from those who need additional information. Please contact us and we will replay to you as soon as possible.

      You can contact The National Palace Museum in several ways:

      By phone:
      Please call +886-2-2881-2021 during office hours

      By e-mail:service@npm.gov.tw

      By mail:
      National Palace Museum
      No.221, Sec. 2, Zhishan Rd.,
      Shilin Dist., Taipei City 11143,
      Taiwan (R.O.C.)
  • Is there any service window for inquiries about authentication of artifacts?
    • Yes. The National Palace Museum has an inquiry service about artifacts. Because authentication of artifacts is not the museum's legal business, we only offer an academic inquiry service. The museum's researchers will provide opinions related to academic studies. No fee will be charged and no document will be certified. If you need this service, contact us to make an appointment for arranging inquiry by phone. Contact Tel. No.: +886-2-2881-2021 (Ext: 2333).
  • Is there any service window for inquiries about authentication of paintings and calligraphies?
    • Yes. To serve the public, 2:00-4:00p.m.every Tuesday (there's no need to make an appointment in advance, but the service stops during holidays) is open to the public for arranging inquiries, which is free of charge. We only use a verbal approach to offer relevant information. Therefore, if you need this service, please contact the Information Desk of the Administration Building within the period mentioned above. Because the museum is not responsible for authenticating artifacts, any proof or document will not be certified. Also, people are not allowed to use provided information for profit.
  • Is there any service window for inquiries about authentication of books and documents?
    • Yes. The National Palace Museum has a service for inquiries about books and documents. Because authentication of cultural or historical artifacts is not the museum's legal business, what the museum would like to do is to offer an academic inquiry service. The museum's researchers will provide opinions related to academic studies. No fee will be charged and no document will be certified. If you need this service, contact us to make an appointment for arranging inquiry by phone. Contact Tel. No.: +886-2-2881-2021 (Ext. 2740).
  • Do the National Palace Museum accept donation of cultural or historical artifacts or have any wish to purchase them?
    • About the regulation and procedure of artifacts purchased by or donations accepted by the museum, please refer to "The National Palace Museum of Collections Project" and "The National Palace Museum Regulations for Acquisition." If people would like to donate or sell their artifacts, they should please send a mail attached with clear pictures of artifacts and explanation to the museum. The museum will make further consideration and contact.
  • How many collections are there in the National Palace Museum?
    • Please refer to "Administration/ About the NPM/ Objects & Management/ Categories in the Collection" in the official website. If artifacts have been newly collected, the museum will update information at any time.
  • What activities of educational promotion does the museum provide? When do they take place?
    • The museum regularly organizes seminar concerning artifacts in summer and winter vacations, and holds "Project of Fun with Arts—Activities of Experience of the Life Aesthetics" all year around. In addition, coordinating with exhibitions, speeches and activities of parents and children also take place. Details can be found in the section "Hot News" posted in the official website of the museum.
  • Where to Dine?
    • Restaurant: Fuchunju Café (Exhibition Area II) offers Western set meals.
      Tea and snacks:
      Xianjufu Café (1F East Wing, Exhibition Area I) offers Western-style desserts and an assortment of refreshments.
      Silks Palace at the NPM : A glass façade architecture with three stories aboveground and two storey below ground level, offering diversified choices of cuisine, including famous Taiwanese snacks and delicate traditional Chinese cuisine.

      For more information, see the section "Visit Info".
  • Where to Buy Gifts?
    • Curio Box Gift Shop, B1 Floor, Main Building (Open 9:00 a.m. to 7:00 p.m.)
      Ting-Yun Bookstore, Ling-Long Chamber, and Bao-Huei Gallery (2nd Floor) (Open 8:30 a.m. to 6:30 p.m.)
      Zhishan Garden (Open 9:00 a.m. to 5:00 p.m.)

      All shops listed above (with the exception of Zhishan Garden) will extend their closing hour to 9:00 p.m. on Fridays and Saturdays to coincide with the museum exhibitions.
  • Where is the National Palace Museum? What's the address?
    • The Museum is located in the Taipei City suburb of Waishuangxi. The address is No.221, Sec. 2, Zhishan Rd., Shilin Dist., Taipei City 11143, Taiwan (R.O.C.) .
  • What are the Museum hours? What days are the Museum closed?
    • Open daily from 08:30 to 18:30 all year round.
      Night-time opening hours:
      By presenting the ROC ID, ROC Citizens may visit the exhibitions free-of-charge between 18:30 and 21:00 on Fridays and Saturdays.
      For more information, see the section "Visit Info".
  • What are admission prices to the Museum? Are there any special or group discounts?
    • Admission for general audiences to the Museum is NT$250 per person. There is also admission at discount prices or for free for certain individuals and for groups. For more specific information, please refer to the "Visit Info" section.
  • What means of mass transportation are available to get to the Museum?
    • Take the MRT Tamsui-Xinyi Line to the Shilin Station and take bus R30 (Red 30 - Low-floor bus) to the National Palace Museum. Other routes that will take you to and near the Museum plaza are buses 255, 304, 815 (Sanchung – NPM Line), Minibus 18 and Minibus 19.

      Take the MRT Wenhu Line to the Dazhi Station and take bus B13 (Brown 13) to the National Palace Museum, alighting before the Front Facade Plaza of the Museum. Alternatively, visitors may choose to take the Wenhu Line and get off at Jiannan Rd. Station, then take bus B20 (Brown 20) to NPM's front entrance (Main Building).

      For more information, please see the "Transportation" section.
  • What route should I take when driving to the Museum?
    • For routes, a map of the local area, and suggestions for parking, please see the "Transportation" section.
  • Are there tour services available at the Museum? In which languages are tours given?
    • Free tours are provided by the Museum in Mandarin Chinese and English. A tour in Mandarin Chinese is available daily at 9:30 AM and 2:30 PM, while a tour in English is given daily at 10:00 AM and 3:00 PM. For all tours, visitors are asked to first report to the Information Desk and then gather in front of the Information Desk promptly at the specified time. For more information, please refer to "Visit Info".
  • If I cannot personally participate in a tour, is there any personalized audio tour equipment available?
    • To provide personalized tours, visitors can rent light hand-held devices that allow them to take individual tours in the Museum according to their own interests and speed. The Museum offers the audio tour system, which includes Mandarin Chinese, English, Japanese and Korean language versions. Visitors can go to the audio tour services desk for more information on renting a unit. For other information, please see the "Visit Info" section.
  • Besides appreciating art at the Museum, are there any outdoor parks on the grounds to enjoy?
    • In addition to exhibition galleries, the grounds also include the Zhishan and Zhide Gardens, flanking either side of the Museum. They offer visitors and the public a way to enjoy traditional Chinese garden landscaping and architecture, where one can relax and enjoy the outdoors. The Zhishan Garden is open Tuesday to Sunday and admission is NT$20 per person. The Zhide Garden is always open, and admission is free. For more information, please refer to "Visit Info".
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