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FAQs

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  • How do I open files in ODF format (e.g., odt and ods)?
    • The files may be opened using ODF open software LibreOffice.

      To download LibreOffice, please click on the following URL:
      https://zh-tw.libreoffice.org/download/libreoffice-still/ (New window)

      Note: Windows users may open files in ODF format using MS Office 2007 or above. However, errors will occur for some symbols and calculation formulas.
  • How do I become a "Friend of the National Palace Museum"?
    • For information on the "Friends of the National Palace Museum" program, please see "Joining the NPM".
  • I would like to volunteer at the Museum. How do I sign up?
    • For information on becoming a volunteer or docent at the Museum, please refer to the "Joining the NPM" section.
  • I am already a NPM e-Newsletter Member. How do I become a NPM Web Member, too?
    • Please use your NPM e-Newsletter account (the e-mail account you use to receive the NPM e-Newsletter), then click on and enter into the "Web Member Center". After you fill in the information for membership and reply to the confirmation e-mail, you will have been upgraded to become a NPM Web Member free of charge. If you have forgotten your NPM e-Newsletter Member password, please initiate an inquiry by clicking on ""Forget password?" Thank you.
  • Are the services provided to NPM Web Members free?
    • Yes, the National Palace Museum supports providing services to the public on an as equitable basis as possible, so all the NPM Web Member services are free of charge.
  • When I try to register, I get a message saying that the e-mail I entered is already in use. Why is this so and what do I do?
    • In the application process to become a NPM Web Member, there is only one e-mail account that can be used for each individual. If you receive a message saying that your e-mail is already in use, perhaps you have already used this e-mail account to apply for NPM e-Newsletter membership or previously applied to become a NPM Web Member. If this is case, please go to your NPM e-Newsletter account (the e-mail account you use to receive the NPM e-Newsletter) or your NPM Web Member account. If you have forgotten your account name or password, please click on "Forget password?" to initiate an inquiry. Thank you.
  • I haven't received my confirmation e-mail of registration to become a NPM Web Member. What should I do?
    • Please send an e-mail to us for service at service01@npm.gov.tw. After we have received your e-mail, we will help to try and resolve the problem as quickly as possible.
  • Is there any service window for inquiries about authentication of artifacts?
    • Yes. The National Palace Museum has an inquiry service about artifacts. Because authentication of artifacts is not the museum's legal business, we only offer an academic inquiry service. The museum's researchers will provide opinions related to academic studies. No fee will be charged and no document will be certified. If you need this service, contact us to make an appointment for arranging inquiry by phone. Contact Tel. No.: +886-2-2881-2021 (Ext: 2333).
  • How to Contact Us ?
    • The National Palace Museum welcomes inquiries from those who need additional information. Please contact us and we will replay to you as soon as possible.

      You can contact The National Palace Museum in several ways:

      By phone:
      Please call +886-2-2881-2021 during office hours

      By e-mail:service@npm.gov.tw

      By mail:
      National Palace Museum
      No.221, Sec. 2, Zhishan Rd.,
      Shilin Dist., Taipei City 11143,
      Taiwan (R.O.C.)
  • Is there any service window for inquiries about authentication of paintings and calligraphies?
    • Yes. To serve the public, 2:00-4:00p.m.every Tuesday (there's no need to make an appointment in advance, but the service stops during holidays) is open to the public for arranging inquiries, which is free of charge. We only use a verbal approach to offer relevant information. Therefore, if you need this service, please contact the Information Desk of the Administration Building within the period mentioned above. Because the museum is not responsible for authenticating artifacts, any proof or document will not be certified. Also, people are not allowed to use provided information for profit.
  • Is there any service window for inquiries about authentication of books and documents?
    • Yes. The National Palace Museum has a service for inquiries about books and documents. Because authentication of cultural or historical artifacts is not the museum's legal business, what the museum would like to do is to offer an academic inquiry service. The museum's researchers will provide opinions related to academic studies. No fee will be charged and no document will be certified. If you need this service, contact us to make an appointment for arranging inquiry by phone. Contact Tel. No.: +886-2-2881-2021 (Ext. 2740).
  • Do the National Palace Museum accept donation of cultural or historical artifacts or have any wish to purchase them?
    • About the regulation and procedure of artifacts purchased by or donations accepted by the museum, please refer to "The National Palace Museum of Collections Project" and "The National Palace Museum Regulations for Acquisition." If people would like to donate or sell their artifacts, they should please send a mail attached with clear pictures of artifacts and explanation to the museum. The museum will make further consideration and contact.
  • How many collections are there in the National Palace Museum?
    • Please refer to "Administration/ About the NPM/ Objects & Management/ Categories in the Collection" in the official website. If artifacts have been newly collected, the museum will update information at any time.
  • What activities of educational promotion does the museum provide? When do they take place?
    • The museum regularly organizes seminar concerning artifacts in summer and winter vacations, and holds "Project of Fun with Arts—Activities of Experience of the Life Aesthetics" all year around. In addition, coordinating with exhibitions, speeches and activities of parents and children also take place. Details can be found in the section "Hot News" posted in the official website of the museum.
  • Where to Dine?
    • Restaurant: Fuchunju Café (Exhibition Area II) offers Western set meals.
      Tea and snacks:
      Xianjufu Café (1F East Wing, Exhibition Area I) offers Western-style desserts and an assortment of refreshments.
      Silks Palace at the NPM : A glass façade architecture with three stories aboveground and two storey below ground level, offering diversified choices of cuisine, including famous Taiwanese snacks and delicate traditional Chinese cuisine.

      For more information, see the section "Visit Info".
  • Where to Buy Gifts?
    • Curio Box Gift Shop, B1 Floor, Main Building (Open 9:00 a.m. to 7:00 p.m.)
      Ting-Yun Bookstore, Ling-Long Chamber, and Bao-Huei Gallery (2nd Floor) (Open 8:30 a.m. to 6:30 p.m.)
      Zhishan Garden (Open 9:00 a.m. to 5:00 p.m.)

      All shops listed above (with the exception of Zhishan Garden) will extend their closing hour to 9:00 p.m. on Fridays and Saturdays to coincide with the museum exhibitions.
  • Where is the National Palace Museum? What's the address?
    • The Museum is located in the Taipei City suburb of Waishuangxi. The address is No.221, Sec. 2, Zhishan Rd., Shilin Dist., Taipei City 11143, Taiwan (R.O.C.) .
  • What are the Museum hours? What days are the Museum closed?
    • Open daily from 08:30 to 18:30 all year round.
      Night-time opening hours:
      By presenting the ROC ID, ROC Citizens may visit the exhibitions free-of-charge between 18:30 and 21:00 on Fridays and Saturdays.
      For more information, see the section "Visit Info".
  • What are admission prices to the Museum? Are there any special or group discounts?
    • Admission for general audiences to the Museum is NT$250 per person. There is also admission at discount prices or for free for certain individuals and for groups. For more specific information, please refer to the "Visit Info" section.
  • What means of mass transportation are available to get to the Museum?
    • Take the MRT Tamsui-Xinyi Line to the Shilin Station and take bus R30 (Red 30 - Low-floor bus) to the National Palace Museum. Other routes that will take you to and near the Museum plaza are buses 255, 304, 815 (Sanchung – NPM Line), Minibus 18 and Minibus 19.

      Take the MRT Wenhu Line to the Dazhi Station and take bus B13 (Brown 13) to the National Palace Museum, alighting before the Front Facade Plaza of the Museum. Alternatively, visitors may choose to take the Wenhu Line and get off at Jiannan Rd. Station, then take bus B20 (Brown 20) to NPM's front entrance (Main Building).

      For more information, please see the "Transportation" section.
  • What route should I take when driving to the Museum?
    • For routes, a map of the local area, and suggestions for parking, please see the "Transportation" section.
  • Are there tour services available at the Museum? In which languages are tours given?
    • Free tours are provided by the Museum in Mandarin Chinese and English. A tour in Mandarin Chinese is available daily at 9:30 AM and 2:30 PM, while a tour in English is given daily at 10:00 AM and 3:00 PM. For all tours, visitors are asked to first report to the Information Desk and then gather in front of the Information Desk promptly at the specified time. For more information, please refer to "Visit Info".
  • If I cannot personally participate in a tour, is there any personalized audio tour equipment available?
    • To provide personalized tours, visitors can rent light hand-held devices that allow them to take individual tours in the Museum according to their own interests and speed. The Museum offers the audio tour system, which includes Mandarin Chinese, English, Japanese and Korean language versions. Visitors can go to the audio tour services desk for more information on renting a unit. For other information, please see the "Visit Info" section.
  • Besides appreciating art at the Museum, are there any outdoor parks on the grounds to enjoy?
    • In addition to exhibition galleries, the grounds also include the Zhishan and Zhide Gardens, flanking either side of the Museum. They offer visitors and the public a way to enjoy traditional Chinese garden landscaping and architecture, where one can relax and enjoy the outdoors. The Zhishan Garden is open Tuesday to Sunday and admission is NT$20 per person. The Zhide Garden is always open, and admission is free. For more information, please refer to "Visit Info".
  • I've heard that there is a Chang Dai-ch'ien Memorial Residence at the Museum. Where is it? How do I visit?
    • The Chang Dai-ch'ien Memorial Residence is located at No.2, Lane 342, Zhishan Rd., Sec. 2, Shilin District, Taipei. It was the residence of the modern master Chang Dai-ch'ien and has been bequeathed to the Museum, which now manages it. It is open Tuesday to Sunday, except on Monday and national holidays. However, considering its limited size and the residential area in which it is located, those who wish to visit the residence must make an application to the Exhibition Services Department at the Museum one week in advance in order to schedule a visit time. Please call +886-2-2881-2021, extension 2683, or fax to +886-2-2881-4138.

      Related Sites: http://www.npm.gov.tw/exh96/dai-chien/
  • Are there any other cultural sites or places of interest near the National Palace Museum that I can visit?
    • The Museum is ideally located near other places of interest, including National Yang-ming-shan Park, the former Chiang Kai-shek Shih-lin residence, Shung Ye Museum of Formosan Aborigines, Martyrs' Shrine, Shih-lin night market, and others.
  • How does a group of students apply for tour guide service? Do international students need to purchase entrance tickets?
    • The group which applies for a tour guide is required to make a reservation two weeks in advance, and we are not accepted additional documents submitted afterwards. The museum staff arranges a tour guide by the application order generally, or we provide audio tools for some incidental reasons. The audio system and guiding staff are free of charge, and application forms can be downloaded from the website of the museum.
      Meanwhile, the ticket price for domestic students is free, and it for international students costs NT$150 per person. Teachers need to purchase a regular ticket costs NT$250 per person. For further information, please see the "Visiting" in the official website.
  • How Do Groups Visit?
    • Groups of 10 or more are required to rent a Group Tour System for NT$30 apiece. Please purchase tickets at the Ground Floor Group Admission Desk and pick up the GTS at the Group Tour Desk. For more information, please contact +886-(2)-2883-3172, +886-(2)-2883-3277.
  • Are There Special Student Group Services?
    • Local humanities students can apply for free membership. Student groups need to call two weeks in advance and receive confirmation for free admission. Student groups of 10 or more must use GTS. Please +886-2-2881-2021, ext. 2298, for more information.
  • Are There Tours and Services for the Physically Challenged?
    • Wheelchairs are available in the 1F checkroom at Exhibition Area I. Accessible elevators are located in Ground Floor west wing, 1F east wing and the 1F behind the Orientation Gallery. Accessible restroom is located in 1F east wing. Physically challenged groups need to call in advance for special assistance: +886-2-2881-2021, ext. 2683.
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